A business absolutely devoted to customer service will have only one worry about profits. They will be embarrassingly large.

Henry Ford

How can I help you?

Marketing

Nationales & globales Marketing

Strategies and planning for marketing in a specific country and/or planning for an International or European marketing approach with a coherent and carefully targeted strategy.

Market Analyses

Analyses of different markets or of a specific market: How is this developing and how are the competitors acting?

Product Launches

Planning the launch of a new product in a market, or of an established product in a new market.

Communication Planning

Planning of overall communication (integrated communication), as well as the planning of individual communication instruments and measures for a product.

Business Review Preparations

The preparations include marketing and sales analyses for different products, analysis of competitors’ activities and investments, analysis of price development, as well as product forecasts including the necessary budget, definition of objectives, strategy definition and identification of the decisive levers and activity planning.

5 Years Planning

Sales, turnover and budget planning for each product for 5 years, including price and market development.

Multichannel Marketing

Planning or integration of various sales channels in an overall concept: sales representatives, CRM system, digital marketing, direct marketing, e-mail, and many others.

Marketing and Sales Strategies

The development of product- or franchise specific concepts, with the goal of enhancing brand recognition and turnover.

Preparation of Marketing Plans

Description of the product, the exact target group, the market, analysis of the market- and product potential, forecasting, pricing, competitor analysis, SWOT, development of marketing strategy, product positioning, conclusions about marketing activities, definition of the marketing budget to achieve the objective.

Brand Planning

Brand Planning includes the whole process of trademark and communication strategy.

Sales, Turnover and Budget Planning

Planning the sales and turnovers of products, including price development within a defined time window, including the necessary sales and marketing budget to achieve these sales or turnovers.

 

Sales

Marketing concepts internet pharmacies

Development of tailor-made marketing concepts for internet pharmacies in the context of an integrated marketing campaign.

Sales force trainings

Completion of sales force trainings and training cycles for Rx and OTX sales forces.

Marketing concepts pharmaceutical wholesaler

Creation of marketing concepts in collaboration with pharmaceutical wholesalers with the aim to foster sales, to increase distribution and to strengthen brand awareness.

Sales concepts

Support in the design of a sales strategy and definition of tactics in connection with marketing activities.

 

Customer Service

Inbound/Outbound Call Center

Whether this is an external or internal call centre, whether the activities are purely inbound and/or outbound, or for an analysis of the target situation against the actual situation, definition and attainment of KPIs, compliance with branch standards with respect to availability and significant improvement in customer evaluation: You have access to profound know-how.

Model Conditions

Development of possible discounts for each customer segment or other desired payment models.

Order Management

Support in the acceptance, processing (including complaints) and completion of your orders, including shipment.

CRM System

Support in the planning for the introduction of such a system or optimization of an existing system with respect to the objective factors that must be considered in order to maximize customer satisfaction.

Products

 
  • Medical Devices
  • Vaccines
  • Immunoglobulins
  • OTC Products
  • Drugs
  • Parnuts
  • Food Suplements
  • Diagnostic Gene Tests

If you work with Bettina Fuchs, you will receive expert support, based on trusting and independent collaboration.

Thomas Lingelbach

President & CEO, Valneva S.E.

Bettina Fuchs’s principle qualities are absolute loyalty and reliability.

Dr. Oliver Sadlek

Chairman of the Board SPMSD